Refund policy

Digital Products (Journals & eBooks)

Due to the nature of digital products, all sales are final once the file has been downloaded or accessed. As digital content is delivered immediately, you will not be entitled to a refund once download has begun, in line with the Consumer Contracts Regulations 2013.

If you experience a technical issue with your download (e.g. corrupted file, wrong file sent), please email us at hello@purposetapestry.com and we'll get it sorted for you.

Physical Books

If you change your mind, you can return your order to us in exchange for a full refund (excluding shipping costs). To arrange a return, please email us at hello@purposetapestry.com within 14 days of receiving your order. Return shipping is arranged at your own cost and risk, and items must be returned unused and in their original condition to qualify for a refund.

Damaged or Faulty Items

If any item arrives damaged or faulty, please email us at hello@purposetapestry.com with your order number and photos of the issue, and we'll arrange a replacement or refund.